Journey Notes

Boxes on a sales floor may simply mean that a delivery has arrived and the shelves are being restocked. The interruption is temporary, and the space will soon return to normal. But when customers see boxes in the aisles visit after visit, the boxes no longer feel temporary. They become part of the store customers know—boxes beside displays, stocking carts near shelves, and areas that always seem unfinished. The business may see work waiting to be completed. The customer exper